Shipping & returns.

Short version: we ship from Philadelphia within a few days, and if something isn't right, write to us.

Where we ship

Everywhere in the United States, including PO boxes and APO/FPO addresses. We don't ship internationally yet. If you're outside the US and want a piece, email us — if enough people ask, we'll open it up.

When it ships

Orders ship within 5 business days of being placed. You'll get a confirmation when you order and a tracking number when it leaves. Transit is usually 2–5 business days after that, depending on where you are.

If for any reason we can't ship within 5 business days, we'll email you with a new date and you can cancel for a full refund at any point before it ships. If a delay would run past 30 days from your order, we'll only keep the order open if you tell us to.

What it costs

Shipping is free on orders over $150. Below that it's calculated at checkout based on your address, and you'll see it before you pay. Any applicable sales tax is shown at checkout too.

Address mistakes and lost packages

Check your address before you confirm — we ship to exactly what you enter. If you spot a mistake, email us straight away; we can fix it until the label is printed. If a package is returned to us because of an address error, we'll reship it once you've paid the postage again.

If tracking says delivered and it's not there, give it 48 hours and check with neighbours and your building. If it still hasn't turned up, email us and we'll file a claim with the carrier and sort out a replacement or refund.

Exchanges

Wrong size? Write to us within 30 days of delivery and we'll swap it, as long as the piece is unworn, unwashed, and still has its label. You cover the shipping back; we cover the shipping out.

Drop pieces are made in limited numbers, so an exchange depends on what's left. If your size is gone, we'll refund you instead.

Returns and refunds

If you'd rather return than exchange, the same 30-day window and condition apply. Refunds go to your original payment method within 5 business days of the piece reaching us; your bank may take a few more days to show it.

Original shipping charges aren't refunded unless the return is because of our mistake.

Final sale

Drop pieces become final sale once the drop closes. That's the nature of a drop — when it ends, the sentence is retired and we can't restock a size to exchange it. We say this on every drop product page before you add it to your cart, so there are no surprises.

Final sale never applies to something that arrived damaged, faulty, or not what you ordered. We'll always make that right.

Damaged or wrong

Send a photo to team@lasted.studio within 7 days of delivery and we'll replace it or refund you in full, including shipping. You don't need to send it back.

How to start an exchange or return

Email team@lasted.studio with your order number and what you'd like to do. We reply within two business days with the return address and next steps. There's no portal — it's just us.

Cancelling an order

Changed your mind? Email us. If it hasn't shipped, we'll cancel and refund in full. If it has, follow the return steps above.